SMS and Phone Number Privacy Policy

Effective Date: October 2026

The University of Louisville School of Medicine Collaborative Learning Hub (“Collaborative Learning Hub,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of individuals who use our continuing education website and related services.

Information We Collect

We may collect personal information that you provide through the Collaborative Learning Hub, including your name, email address, professional information, mobile telephone number, and information related to your enrollment, participation, and continuing education credit activity.

We collect mobile telephone numbers only when voluntarily provided by participants or otherwise collected through authorized use of the Collaborative Learning Hub.

How We Use Phone Numbers

Mobile telephone numbers may be used solely for legitimate business purposes related to the Collaborative Learning Hub and its continuing education activities. These purposes may include:

  • Continuing education enrollment, registration, and course reminders.
  • Notifications regarding course access, completion, evaluations, or education credit.
  • Urgent platform, program, or event updates relevant to enrolled or participating learners.
  • Technical-support communications related to use of the Collaborative Learning Hub.

Phone numbers will not be used for unrelated marketing purposes. 

SMS Consent and Messaging Data

If you choose to opt in to SMS/text messaging, your mobile number and consent information will be used only to provide the specific text-message communications described at the time of enrollment or opt-in.

Text messaging originator opt-in data and consent will not be shared with, sold to, rented to, or transferred to any third parties. This information will not be used for any purpose other than the stated Collaborative Learning Hub SMS notification program.

Disclosure and Protection of Information

Access to mobile telephone numbers and related personal information is limited to authorized University of Louisville School of Medicine personnel and service providers who need the information to administer continuing education activities, provide technical support, or facilitate authorized SMS communications.

We may use trusted third-party service providers to support website operations and SMS delivery. These providers may access information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards for personal information.

Except as described in this policy, or as required or permitted by applicable law, we do not share phone numbers with third parties without the individual’s consent.

Data Security and Confidentiality

The University of Louisville complies with applicable United States and Kentucky laws and regulations regarding the privacy and protection of personal information. By continuing to use our websites or by providing your personal information, you acknowledge that these laws and regulations protecting your privacy and information may differ from those laws and regulations of the country or jurisdiction from which you are located.

Due to the rapidly evolving nature of information technologies, no transmission of data over messaging services can be guaranteed to be completely secure. While we are committed to protecting your privacy, we cannot guarantee the security of any information that you transmit to us, and you do so at your own risk. Once we receive your information, we will use reasonable safeguards consistent with prevailing standards and commensurate with the sensitivity of the data being stored to maintain the security of that information on our systems.

Questions About Privacy

If you have questions about this SMS and Phone Number Privacy Policy or the handling of your personal information, please contact:

University of Louisville Privacy Office
[email protected]
502-852-3803